At Thomas Anne Collectibles, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy describes how we collect, use, and disclose your information when you visit our website, make a purchase, or use our services.

Information We Collect

We collect the following types of information from you:

• Personal Information: This includes your name, email address, mailing address, phone number, and payment information. We collect this information when you create an account, place an order, subscribe to our newsletter, or contact us.
• Browsing Information: We automatically collect information about your browsing activity on our website, such as the pages you visit, the links you click, and the amount of time you spend on each page. This information is collected using cookies and similar technologies.

How We Use Your Information

We use your personal information for the following purposes:

• To fulfill your orders and process your payments.
• To send you important information about your orders, account, and subscription.
• To send you marketing and promotional materials, with your consent.
• To personalize your experience on our website.
• To improve our website and services.
• To comply with legal and regulatory requirements.

Sharing Your Information

We may share your information with third-party service providers who help us operate our website and business, such as payment processors, shipping companies, and marketing agencies. We will only share your information with these providers as necessary to perform their services and we require them to protect your information as we do.

We may also disclose your information if required by law or to comply with a legal process, such as a court order or subpoena.

Your Choices

You have the following choices regarding your information:

• You can opt out of receiving marketing and promotional emails from us by clicking the "unsubscribe" link in any email we send you.
• You can delete your account by contacting us at info@thomasannecollectibles.com.au
• You can manage your cookie preferences through your web browser settings.

Data Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. 

Changes to this Policy

We may update this Privacy Policy from time to time. We will post any changes on this page, so please check back here periodically for updates.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@thomasannecollectibles.com.au.

We want you to be thrilled with your purchase from Thomas Anne Collectibles. We're happy to accept returns within 30 days of purchase, excluding change of mind returns.

Here's what you need to know:

• Return for defects or damages: We accept returns for items that are defective or damaged upon arrival. Please inspect your items carefully upon receipt and contact us immediately if you notice any issues.
• No change of mind returns: Due to the custom nature of our products, we are unable to accept returns for items that have been ordered incorrectly or if you simply change your mind. Please carefully review your order details before finalizing your purchase.
• Free and easy returns for eligible items: If your return meets the above criteria, simply send us an email at info@thomasannecollectibles.com.au and we'll provide you with detailed return instructions. 
• We accept eligible items in their original condition: Please make sure your items are unused, undamaged, and in their original packaging, including any accompanying documents or certificates.

Please note: Due to the custom nature of our mahogany coin display boxes, we are unable to accept returns or exchanges for these items once they have been personalized or engraved, even for defects or damages.

We're here to help: If you have any questions about our return policy, please don't hesitate to contact us at info@thomasannecollectibles.com.au. We're always happy to assist you!

We want to make sure you get your order as quickly and securely as possible. This shipping policy outlines everything you need to know about how we ship orders, including shipping times, costs, and tracking information.

Shipping Times

• Domestic orders (Australia): Most orders are shipped within 2-3 business days of being placed. You can expect to receive your order within 3-7 business days after it ships.

Shipping Costs

• Domestic orders (Australia): We offer free standard shipping on all orders over $150 AUD. For orders under $100 AUD, there is a flat shipping fee of $12.95 AUD or express shipping fee of $19.95 AUD.

Tracking Your Order

• Once your order ships, you will receive an email with a tracking number. You can use this tracking number to track the progress of your shipment on the carrier's website.

Shipping Methods

• We ship all orders via Australia Post or StarTrack.

Holiday Shipping

• Please note that shipping times may be longer during the holiday season. We recommend placing your orders early to ensure they arrive in time for the holidays.

Undeliverable Packages

• If your order is returned to us as undeliverable, we will contact you to try to arrange a redelivery. If we are unable to reach you or redeliver the package, we will issue a refund for the cost of the merchandise.

We hope this shipping policy answers all of your questions. If you have any other questions, please don't hesitate to contact us.

Additional Information

• We ship all orders from Adelaide, South Australia, Australia.
• We are not responsible for lost or stolen packages.
• We reserve the right to change our shipping policy at any time.

We’re excited to offer you the opportunity to pre-order out of stock items before the official restock date.

Please read our Pre-Order Policy carefully to understand the terms and conditions associated with placing a pre-order on our website.

1. What is a Pre-Order?

A pre-order allows you to purchase an item that is not yet in stock or out of stock but will be available at a later date. By pre-ordering, you secure your purchase and ensure you receive the item as soon as it is available.

2. Estimated Shipping Date

The estimated shipping date for pre-order items is provided in the product description. Please note that this date is an estimate and may be subject to change due to factors beyond our control, such as manufacturing delays or shipping disruptions.

3. Payment

Full payment is required at the time of placing a pre-order. This ensures your item is reserved for you. In the event that we are unable to fulfill your pre-order, you will receive a full refund.

4. Order Cancellation

You may cancel your pre-order for a full refund at any time before the item has shipped. Once the item has shipped, the standard return policy applies. Please contact our customer service team at info@thomasannecollectibles.com.au to cancel your pre-order.

5. Shipping

Pre-order items will be shipped as soon as they become available. If your order contains both in-stock and pre-order items, the entire order will be shipped once the pre-order items are available. If you would like to receive in-stock items sooner, please place separate orders.

6. Changes to Pre-Order Dates

While we strive to provide accurate availability dates, circumstances beyond our control may cause delays. We will notify you via email if there are any significant changes to the estimated shipping date.

7. Returns and Exchanges

Pre-ordered items are subject to our standard return and exchange policy. Please refer to our Return Policy for more information.

8. Communication

We will keep you informed about the status of your pre-order via email. Please ensure that your contact details are up-to-date to receive important updates.

9. Contact Us

If you have any questions or concerns regarding your pre-order, please contact our customer service team at info@thomasannecollectibles.com.au.