Shipping policy

 

 

We want to make sure you get your order as quickly and securely as possible. This shipping policy outlines everything you need to know about how we ship orders, including shipping times, costs, and tracking information.

 

Shipping Times

 

• Domestic orders (Australia): Most orders are shipped within 2-3 business days of being placed. You can expect to receive your order within 3-7 business days after it ships.

 

Shipping Costs

 

• Domestic orders (Australia): We offer free standard shipping on all orders over $80 AUD. For orders under $80 AUD, there is a flat shipping fee of $12.95 AUD or express shipping fee of $19.95 AUD.

 

Tracking Your Order

 

• Once your order ships, you will receive an email with a tracking number. You can use this tracking number to track the progress of your shipment on the carrier's website.

 

Shipping Methods

 

• We ship all orders via Australia Post.

 

Holiday Shipping

 

• Please note that shipping times may be longer during the holiday season. We recommend placing your orders early to ensure they arrive in time for the holidays.

 

Undeliverable Packages

 

• If your order is returned to us as undeliverable, we will contact you to try to arrange a redelivery. If we are unable to reach you or redeliver the package, we will issue a refund for the cost of the merchandise.

 

We hope this shipping policy answers all of your questions. If you have any other questions, please don't hesitate to contact us.

 

Additional Information

 

• We ship all orders from Adelaide, South Australia, Australia.

 

• We are not responsible for lost or stolen packages.

 

• We reserve the right to change our shipping policy at any time.

 

We appreciate your business!

 

Sincerely,

 

The Thomas Anne Collectibles Team